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Debbie called Empire State Plumbing because her old kitchen faucet was loose and wanted us to replace it. Our technician arrived with the materials needed and after receiving our upfront pricing she approved the work to be done immediately. Our technician installed a new kitchen faucet with a pull-down sprayer on the spot. Debbie was extremely pleased and loves her new faucet.
Daniel reached out to Empire State Plumbing regarding a shower cartridge and tub drain replacement. After assessing the issues, our technician provided a fair price, which Daniel approved. The technician then removed and replaced the old shower cartridge and tub drain with a new pop-up drain, resolving the issues efficiently.
Judy called us because the company she worked for was having frequent backups happening in their restroom. She called Empire State Plumbing to come and clear the lines and figure out a solution to the problem. After diagnostics, we determined that the drain lines needed to be cleared and that one of the toilets had a very weak flush which likely caused the backups. We suggested replacing the toilet with a new pressure assisted toilet and jetting the lines with a high-pressure water hose called a Hydo jet. Judy approved pricing and we replaced the toilet the same day and cleared the line. Judy and her co-workers can now rest easy knowing their issue is resolved and she will call us for all their future needs.
Ben called Empire State Plumbing because his toilet was leaking. We discussed different options and spoke about how his toilet was older and used 3 plus gallons of water per flush. One option was that we could replace it with a new ADA compliant toilet which is taller and has an elongated bowl for comfort. Ben liked that option and approved pricing before we started. I got started removing the old toilet while waiting for our delivery guy to arrive with the new toilet. Ben also opted to go with a new shut off valve and supply line, so everything was new.
Catherine reached out to Empire State Plumbing due to issues with her reverse osmosis system. Upon arrival, our technician discovered that she had attempted to install her faucet but wasn't able to complete the job correctly. He provided a clear explanation of the solution, along with our transparent, upfront pricing, and was able to resolve the issue immediately. Catherine was very satisfied with our quick and dependable service.
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