Serving Albany & the Tri-City Area
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Richard contacted Empire State Plumbing regarding a burst pipe in the crawl space under his home. After thoroughly inspecting the issue, Empire State Plumbing provided upfront pricing and obtained Richard’s approval before proceeding with the repair. The damaged pipe was promptly repaired, restoring water pressure to the home. A thorough check was conducted to ensure no additional issues were present, and none were found. Richard was pleased with the swift and professional service, regaining full water pressure in his home.
After Sarah reported a malfunctioning tub spout, Empire State Plumbing dispatched a technician to assess the issue. Upon inspection, we determined that replacing the tub spout was the best solution. We provided upfront pricing, which Sarah reviewed and approved before proceeding. The faulty spout was promptly replaced, restoring full functionality to her bathtub.
Kari, one of our annual service agreement customers, called Empire State Plumbing to schedule her annual servicing on her oil-fired furnace. When our technician arrived, he saw black soot and white carbon buildup that clogged the heat exchanger. This caused the furnace to run inefficiently, costing Kari a lot of extra money in fuel. After a thorough cleaning and fine tuning, the furnace is now running at peak performance which increased efficiency by 3%.
Robert contacted Empire State Plumbing because his 30-year-old hot water heater was leaking. Our technician promptly arrived at the customer's location and assessed the situation. He determined that the old 80-gallon water heater needed to be replaced and reviewed our up front pricing with him. After approval, our technician removed the old unit and installed a new 80-gallon electric water heater in its place on the same day. Robert expressed his satisfaction with the prompt and professional service provided by Empire State Plumbing.
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