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Ken contacted Empire State Plumbing because his kitchen sink was clogged and leaking. Upon inspection, our technician discovered that the trap was severely, obstructed and corroded. After approval of our up front pricing our technician used a snake to clear the blockage and replaced the trap, ensuring the sink was fully functional. Empire State Plumbing promptly resolved the issue, restoring the sink to its operational state on the same day.
Daniel called Empire State Plumbing because his water heater was leaking from the bottom. After our technician arrived and saw the condition of the unit, he determined that the best solution would be a direct replacement. After reviewing our up front pricing with Daniel, approval was given on the spot. Our technician had a new unit with him and was able to replace the unit instantly.
Mario reached out to Empire State Plumbing with an urgent issue: his toilet’s macerating pump had stopped working, causing water to leak all over the floor. I promptly arrived to assess the situation and confirmed that the pump had failed. Before proceeding with the repair, we reviewed our upfront pricing with Mario and received his approval to move forward. I then sourced a new toilet equipped with a macerating pump and completed the installation. Now, Mario no longer needs to worry about flooding in his guest bathroom. Another plumbing issue resolved efficiently and transparently by Empire State Plumbing!
Oliver contacted Empire State Plumbing regarding a leaking water heater. After an inspection, our technician determined that the old water heater had failed. Before starting the job, we reviewed our upfront pricing with Oliver and obtained approval. The technician then removed the old unit and replaced it with a 30-gallon propane water heater, ensuring that Oliver now has hot water just in time for the holidays.
Chris called Empire State Plumbing because he didn't have any hot water. After our technician arrived, he discovered that it needed to be replaced due to the age and condition. He approved our upfront pricing on the spot and allowed us to replace the water heater with a new 50-gallon electric Bradford White water heater the same day. Now Chris and his family have hot water for the weekend.
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