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Shelly contacted Empire State Plumbing because she had no heat in her downstairs apartment. When our technician arrived, he found that the thermal pile had malfunctioned and after hearing her concerns that the apartment never felt warm enough during the cold winter months our technician conducted a heat load calculation and found that her unit was undersized by almost 20,000 BTUs of heat. Considering the unit was 20 years old and undersized, she opted for a new and appropriately sized furnace instead of wasting money on the old one.
38 Gallon Short Electric Hot Water Heater Install Old Chatham, New York
Steven is a current customer that called Empire State Plumbing because a pressure tank that we installed 3 years ago was leaking. After inspecting his pressure tank, we found that the tank tee fitting had a hair line fracture that caused water to spray out of the cracked fitting. Despite our normal one-year equipment installation warranty, we replaced the part for no charge because the part should have lasted 50 years not 3. Steven was relieved that his issue was resolved, and he will continue to call us for all his plumbing, HVAC and water treatment needs.
Chris called Empire State Plumbing because his outside spigot was leaking. After inspection, we recommend replacing his old hose bib with a new frost-free hose bib and new shut off valve in the basement. A frost-free hose bib gives peace of mind and does not require turning off the water and draining it down before winter. Chris approved the estimate we provided on site and the work was performed the immediately. Chris was happy with our service and excited to have his issue resolved.
Nassau Veterinary Clinic contacted Empire State Plumbing due to a leak in their basement. Upon further inspection, it was determined that the old cast iron drain line was the source of the leak. Empire State Plumbing removed the deteriorated cast iron and replaced it with PVC piping on the same day.
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