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Leeann contacted Empire State Plumbing due to a leak in their newly installed up flush toilet system. After further troubleshooting, our technician discovered the leak was caused by improper installation of the discharge line. She approved our up front pricing on the spot and allowing our technician to remove the faulty piping and replace it with new piping. Additionally, a new service valve was installed to facilitate future maintenance.
Pat called us about an old hose bib that was leaking. After inspection we found the hose bib was leaking in the wall behind the kitchen cabinets. This required some demo work to get to it and make the connection for a frost-free spigot. After approving the price, the work was completed the same day.
Amy called Empire State Plumbing because her toilet was rocking. Our technician discovered that her toilet's bolts were pulled out of the toilet flange and the flange was rotted out. She was happy with our up front pricing and allowed the technician to make the necessary repairs immediately. The issue was resolved and now she has a strong sturdy base for her toilet.
David contacted Empire State Plumbing due to a water leak in his icemaker water line. Upon inspection, our technician discovered that the previous water filter was installed incorrectly. It was upside down and was connected to an old galvanized water line. He approved our up front pricing and allowed our technician to complete the repair the someday. His issue is now resolved and was another satisfied customer.
Judy called us because the company she worked for was having frequent backups happening in their restroom. She called Empire State Plumbing to come and clear the lines and figure out a solution to the problem. After diagnostics, we determined that the drain lines needed to be cleared and that one of the toilets had a very weak flush which likely caused the backups. We suggested replacing the toilet with a new pressure assisted toilet and jetting the lines with a high-pressure water hose called a Hydo jet. Judy approved pricing and we replaced the toilet the same day and cleared the line. Judy and her co-workers can now rest easy knowing their issue is resolved and she will call us for all their future needs.
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