Our promise to you
The Empire State Plumbing Guarantee
We stand behind every job. If you’re not happy with our work, we’ll make it right — that’s the Empire State Plumbing promise.
Licensed & Insured
Family-Owned Since 2006
Same-Day Service
Our Promise
100% satisfaction, guaranteed
Every repair is backed by a 12-month warranty — and 24 months for Empire Express Club members.
We make it right
If you’re not fully satisfied with our work, tell us — we’ll come back and make it right, or you don’t pay.
A flat price, in writing
You approve a clear, upfront price before any work begins. No hourly meter, no surprises.
Background-checked pros
Licensed, insured, background-checked techs who treat your home like their own.
How the Empire State Plumbing guarantee works
The guarantee has three parts: a warranty on repairs, a flat price you approve before work starts, and a promise to come back if you are not satisfied.
Warranty on repairs
Every repair is backed by a 12-month warranty. Empire Express Club members get 24 months. See the Empire Express Club maintenance plan.
If you are not satisfied
Tell us. We will come back and make it right.
A flat price, in writing
You approve a clear, upfront price before any work begins.
Who does the work
Licensed, insured, background-checked technicians. See our licenses and insurance and meet the team.
Real homeowners
What Capital Region homeowners say
Verified Google reviews from Capital Region homeowners.
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