Same-Day Service · Upfront Flat-Rate Pricing
Adding or replacing a heat pump for efficient year-round heating and cooling? Get a right-sized, cold-climate system installed by licensed, insured techs — load-calculated, code-compliant, and backed by a workmanship guarantee. Serving the Capital Region, Monday through Friday.
Do any of these sound familiar?
Most problems give you warning signs — catch one early and you often avoid a bigger repair.
A heat pump both heats and cools, replacing a separate furnace and air conditioner with a single efficient system.
If both are near end of life, a heat pump (or a hybrid setup) can replace them together.
Ductless heat pumps condition spaces ductwork can't reach — additions, attics, garages.
Modern cold-climate heat pumps are highly efficient and can lower year-round energy use versus older equipment.
Homeowners moving toward electric heating and cooling choose heat pumps for efficient, all-season operation.
High-efficiency heat pumps can qualify for federal tax credits and NYS Clean Heat rebates — we size the system and help you capture the incentives.
Got a problem that can’t wait? Book online in under a minute.
How we do it
From your first call to the final cleanup, here’s exactly how we work — no surprises and no upsells.
We measure your home's heating and cooling load and check ductwork and electrical — not just swap like-for-like.
Need it fixed today? We hold same-day slots for urgent repairs across the Capital Region.
We recommend the correct capacity and a cold-climate-rated system that performs through our winters — ducted or ductless.
Licensed install of the condenser or heads, line set, and controls, with permits where required and a proper refrigerant charge.
We commission the system in both heating and cooling, verify performance, and walk you through controls and maintenance.
Licensed Empire State Plumbing tech diagnosing a system on-siteOur work, done right
We install and replace ducted and ductless heat pumps for Capital Region homes — single systems that handle both heating and cooling, sized by load calculation and chosen for cold-climate performance. Where ducts are impractical, a ductless heat pump fits; see mini-split installation. Every install is permitted where required and backed by a workmanship guarantee. Need a repair on an existing heat pump? See heat pump repair.
ESP technician completing a clean, code-correct install
Book online
Tell us what is going on and when works for you. A real ESP dispatcher confirms your same-day or next-available slot, usually within minutes.
Real homeowners
A real person answers. Call or book online — Mon to Fri, 7:30 to 6, with same-day slots across the Capital Region.
How to decide
If your current heat pump is serviceable and the fault is a single component, repair is the right call — see heat pump repair. New installation makes sense when you’re conditioning a space without ducts, replacing aging AC and heating together, or want a single efficient system for year-round comfort.
Straight talk on price
Heat pump installation cost depends on capacity, ducted vs ductless, the number of zones, and any electrical or ductwork. We quote flat and in writing after the in-home assessment, with financing available through Acorn Finance.
Local know-how
Modern cold-climate heat pumps perform far better in Capital Region winters than older models, heating efficiently well below freezing — though for the coldest stretches some homes pair a heat pump with gas backup. We size and select the system for our climate so you get reliable heat all winter. Prefer a gas furnace or boiler instead? See furnace replacement and boiler replacement.
Plans & Financing
Join our maintenance plan for yearly tune-ups and big savings, or choose flexible financing that fits your budget with quick pre-qualification.
Peace of mind. Built in.
Smart options that help protect your home, your time, and your wallet.
Regular care. Real savings. Total peace of mind.
Flexible payment plans to fit your budget.
Financed through Acorn FinanceService Finance
Subject to credit approval. For qualified buyers.
Where we serve
Empire State Plumbing serves homeowners across New York’s Capital Region from our Nassau base — including Albany, Schenectady, Troy, Clifton Park, Colonie, Saratoga, Delmar, East Greenbush, Hudson, and Nassau, plus towns throughout all 6 Capital Region counties.
More Services
Furnace
Repair
Installation
Boiler
Repair
Installation
Heating System
Repair
Heat Pump
Repair
Installation
Thermostat
Repair & Installation
Oil-to-Gas Conversion
Learn more
Good to know
The things Capital Region homeowners ask us most about repair, replacement and cost.
Yes — cold-climate heat pumps heat efficiently well below freezing. For the coldest spells, some homes use a gas backup; we’ll recommend what fits your home.
Ducted suits homes with good duct runs; ductless (mini-split) suits homes without ducts or for zoning specific spaces. We recommend based on your home.
Yes — one heat pump system handles both heating and cooling, and can replace an aging furnace-and-AC pair.
It’s based on a load calculation for both heating and cooling — not a rule of thumb. Right-sizing matters even more with heat pumps.
Yes — through Acorn Finance.
