Same-Day Service · Upfront Flat-Rate Pricing
Heat pump not heating, not cooling, iced over, or throwing a code? Get fast, licensed heat pump repair across the Capital Region — all major brands, same-day diagnosis, upfront pricing, Monday through Friday.
Do any of these sound familiar?
Most problems give you warning signs — catch one early and you often avoid a bigger repair.
A heat pump that won't switch modes or makes weak output often has a reversing-valve, refrigerant, or compressor fault.
Heavy ice that won't clear points to a defrost-cycle or sensor fault — common in our winters and repairable.
Low refrigerant, a stuck valve, or a control fault makes the unit run nonstop or cut out early.
Heat pumps flash fault codes; we read them, confirm the cause, and fix it.
Grinding, buzzing, or a sudden bill jump signal a failing component worth addressing before it spreads.
If your auxiliary or emergency-heat light stays on, the heat pump isn’t keeping up — often a refrigerant-charge or defrost problem we can fix.
Got a problem that can’t wait? Book online in under a minute.
How we do it
From your first call to the final cleanup, here’s exactly how we work — no surprises and no upsells.
We read codes and test refrigerant, the reversing valve, defrost controls, and electrical to pinpoint the fault.
Need it fixed today? We hold same-day slots for urgent repairs across the Capital Region.
You approve a flat price before we start.
We replace the failed part, recharge, or correct the defrost/control fault and restore both heating and cooling.
We verify the fix in both modes and share upkeep to prevent repeat issues.
Licensed Empire State Plumbing tech diagnosing a system on-siteOur work, done right
We repair ducted and ductless heat pumps of every major brand for Capital Region homes — reversing-valve and defrost faults, refrigerant leaks and recharge, sensor and control-board issues, and compressor diagnosis. Licensed, insured, same-day, Monday through Friday. Looking to install a new heat pump instead? See heat pump installation.
ESP technician completing a clean, code-correct install
Book online
Tell us what is going on and when works for you. A real ESP dispatcher confirms your same-day or next-available slot, usually within minutes.
Real homeowners
A real person answers. Call or book online — Mon to Fri, 7:30 to 6, with same-day slots across the Capital Region.
How to decide
Most heat pump problems — defrost faults, sensors, refrigerant, capacitors — are straightforward repairs. We recommend replacement only when a compressor fails on an older unit and the repair nears the cost of a new system. Adding or upgrading a system? See heat pump installation.
Straight talk on price
Repair cost depends on the fault — a capacitor or sensor is modest, a reversing valve or refrigerant repair more, a compressor the most. We diagnose first and quote flat before any work, with financing available for larger repairs.
Local know-how
Capital Region winters work heat pumps hard, and the calls we see most are defrost-cycle faults and iced-over units in deep cold. A correct defrost setup and a seasonal check keep a heat pump heating efficiently through our winters.
Plans & Financing
Join our maintenance plan for yearly tune-ups and big savings, or choose flexible financing that fits your budget with quick pre-qualification.
Peace of mind. Built in.
Smart options that help protect your home, your time, and your wallet.
Regular care. Real savings. Total peace of mind.
Flexible payment plans to fit your budget.
Financed through Acorn FinanceService Finance
Subject to credit approval. For qualified buyers.
Where we serve
Empire State Plumbing serves homeowners across New York’s Capital Region from our Nassau base — including Albany, Schenectady, Troy, Clifton Park, Colonie, Saratoga, Delmar, East Greenbush, Hudson, and Nassau, plus towns throughout all 6 Capital Region counties.
More Services
Furnace
Repair
Installation
Boiler
Repair
Installation
Heating System
Repair
Heat Pump
Repair
Installation
Thermostat
Repair & Installation
Oil-to-Gas Conversion
Learn more
Good to know
The things Capital Region homeowners ask us most about repair, replacement and cost.
Light frost is normal and the defrost cycle clears it. Heavy, persistent ice means a defrost-sensor or control fault — we diagnose and repair it.
Often a stuck reversing valve, low refrigerant, or a defrost fault. We test each and fix the cause.
Yes — both, all major brands, single- and multi-zone.
Often yes — most heat pump faults are diagnosed and repaired in one visit, Monday through Friday.
Most faults are worth repairing. We only recommend replacement when a compressor fails on an older unit — and we’ll tell you honestly.
