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Cooling services

Whole House Dehumidifier
in the Capital Region, NY

Whole house dehumidifier installation and service for damp basements, musty rooms and sticky air in Albany and the Capital Region: a whole-home unit sized to your humidity and tied into your ducts, draining continuously so there is no tank to empty. Our licensed, insured crew, family-owned since 2006, prioritizes same-day appointments Monday through Friday as the schedule allows.

Air conditioning condenser serviced by Empire State Plumbing at a Capital Region home
  • Licensed & Insured

  • Family-Owned Since 2006

  • Same-Day Service

Do any of these sound familiar?

Signs it’s time to call a pro

Most problems give you warning signs — catch one early and you often avoid a bigger repair.

  • Clammy, sticky air even with the AC on

    If rooms feel damp at 72°F, your AC is cooling but not pulling enough moisture from the air.

  • Musty smell or visible mildew

    A basement or closet odor and surface mildew mean humidity is sitting too high for too long.

  • Condensation on windows and sweating pipes

    Wet glass and damp cold pipes are a sign moisture has nowhere to go and needs to be actively removed.

  • Damp basement or crawl space

    Clammy walls, stored boxes that turn soft and a basement that smells wet all summer point to a humidity problem, or to water coming in, which a sump pump comes first for.

Our work, done right

What’s included in our service

Every dehumidifier visit starts with a real humidity reading and a look at your ductwork and drainage. For a whole house dehumidifier installation, we size the unit to your square footage and moisture load, tie it into your HVAC system, and route the condensate to a floor drain, utility sink or condensate pump so there are no tanks to empty. For repairs, we diagnose units that will not hold humidity, will not drain or will not run, and tell you straight whether a fix or a replacement makes more sense.

Choose by where the moisture is. A basement unit dries one damp space; a whole-home unit dries the house. If water is entering the basement after rain, fix that first with sump pump repair, because a dehumidifier handles what is left in the air. For dry winter air see the whole house humidifier, and for the overview of indoor air quality services start there.

  • Expert cooling technicians
  • Same-day service for your urgent needs
  • Financing options available
  • Fully licensed & insured
  • Serving the Capital Region since 2006

Basement damp? Dehumidifier or sump pump?

A dehumidifier removes moisture from the air, not water from the floor. If water is coming in, that is a drainage question first.

  • Signs of high humidity

    A musty smell, condensation on windows or cold pipes, and damp walls or stored boxes point to moisture in the air.

  • Whole-home vs basement unit

    A basement unit dries one space. A whole-home unit ties into the ducts and dries the whole house. Which one fits depends on where the moisture is.

  • The sump pump connection

    If the basement takes on water after heavy rain, make sure the sump pump works. See sump pump repair. Then a dehumidifier handles what is left in the air.

More Services

More ways we can help

What happens when you call

From your first call to the final cleanup, here’s exactly how we work — no surprises and no upsells.

  1. Call or book online

    Reach us and we schedule same-day where possible, Mon–Fri.

  2. Same day appointments

    Need it fixed today? We hold same-day slots for urgent repairs across the Capital Region.

  3. Measure your moisture

    We check humidity levels and your ductwork to size the right unit — no guesswork.

  4. Install or repair & confirm

    We set the unit, tie it into your system, and verify it holds your target humidity.

  • An Empire State Plumbing technician working on a boiler and copper pipe manifold in a mechanical room

    How to decide

    Repair or replace? How to decide

    A dehumidifier that short-cycles, leaks, or can’t pull your humidity below 55% is usually nearing the end of its life. We’ll show you what we find and walk through whether a repair, a control or pump replacement, or a new properly-sized whole-home unit is the smarter long-term spend.

  • Empire State Plumbing technician reviewing a flat-rate water heater estimate on a tablet with a homeowner at the front door

    Straight talk on price

    What does it cost?

    Whole house dehumidifier cost depends on the capacity needed for your square footage and moisture load, where the unit goes, and how far the drain and ductwork connections run. Once we have measured your humidity, you receive a single flat written price, free of charge, to approve before any work begins. A whole-home install or a larger repair can be spread out with financing through Acorn Finance.

  • Two Empire State Plumbing technicians arriving at a Capital Region home from their service van

    Local know-how

    Whole house dehumidifier in the Capital Region

    Capital Region summers bring damp air that a window AC cannot keep up with, and stone-foundation and below-grade basements in places like Albany, Troy, Schenectady, Saratoga Springs, Delmar and Clifton Park hold that dampness. We size and service whole house dehumidifiers for these conditions, so the home stays dry from the basement up.

Schedule your whole house dehumidifier today

Got a problem that can’t wait? Book online in under a minute.

Real homeowners

What Capital Region homeowners say

Verified Google reviews from Capital Region homeowners.

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Plans & Financing

Two ways to avoid the surprise bill

Join our maintenance plan for yearly tune-ups and big savings, or choose flexible financing that fits your budget with quick pre-qualification. Smart options that help protect your home, your time, and your wallet.

  • Empire Express Club

    Best value

    Regular care. Real savings. Total peace of mind.

    • A/C tune-up every year
    • Priority scheduling
    • 15% off every repair
    • 2-year warranty on repairs (vs. 1 year)
    • 100% satisfaction guarantee

    Save 15%

    $25/month

    Less than $1 a day

    View details
  • Financing options

    Flexible payment plans to fit your budget.

    • $0 down for qualified buyers
    • Low monthly payments
    • Quick pre-qualification, no credit impact

    Financed through Acorn Finance · Service Finance

    Subject to credit approval. For qualified buyers.

    $0 down

    Same-Day Approval: Pre-qualify in minutes

    View details

How humid is too humid? What to check before you buy

You can learn a lot in an afternoon before spending anything. These checks tell you whether a dehumidifier is the right fix.

  • Read the humidity

    A hygrometer from a hardware store shows the real level. Readings that sit above roughly 50 percent through summer are the zone where musty smells and mildew start.

  • Look for water, not just damp air

    Wet walls or a wet floor after rain mean water is getting in. Check the pit and pump first; see sump pump repair.

  • Check the AC and the ducts

    An oversized or tired air conditioner cools without drying the air. See AC repair and air duct repair if cooling is uneven.

Questions we hear

Whole house dehumidifier questions, answered

The things Capital Region homeowners ask us most about repair, replacement and cost.

An Empire State Plumbing office team member smiling at her dispatch desk with a laptop

It depends on the capacity needed for your home, where the unit goes and how far the drain and duct connections run, so we quote after measuring your humidity rather than from a chart. The quote is a single written figure, free of charge, and nothing is started until you approve it. Financing is available on whole-home installs.

It is worth it when the whole house stays damp: a musty basement, sticky air with the AC running, condensation on windows or mildew that returns. It runs hands-free, drains on its own and works on cooler days when the AC is idle. If only one corner of the basement is damp, a smaller basement unit may be enough, and we ask where the dampness is before recommending anything.

For damp basements or whole-house humidity, yes — it ties into your ducts and runs hands-free, no emptying tanks.

The clearest signs are a damp or clammy basement, persistent musty odors, condensation on windows, and visible mold or mildew in a basement or crawlspace, especially through our muggy Capital Region summers. If your AC runs nonstop but the air still feels sticky, that points to a humidity problem a thermostat alone won’t fix. We measure your indoor humidity on-site to confirm whether a whole-home unit is the right call.

Yes, we install it into your central system and ductwork so it dries the air for the entire house, not just one room. It drains continuously to a floor drain, condensate pump, or utility sink, so there’s no tank to empty like a portable unit. It also runs independently of your air conditioner, so it keeps humidity in check on cooler days when the AC isn’t doing much.

If the whole house feels clammy, or the AC runs and the air still feels sticky, a whole-home unit may help. If only the basement is damp, a basement unit may be enough. We ask where the dampness is first.

Choose by where the moisture is. A basement unit suits one damp space. A whole-home unit suits a house with humidity problems across floors. Check the sump pump as well.

Indoor humidity that stays above roughly 50 percent for long stretches invites musty smells, mildew and condensation, and the comfortable range is closer to 30 to 50 percent. A hygrometer tells you where you are. If readings stay high even with the AC running, a dehumidifier removes the moisture the air conditioner leaves behind.

An air conditioner removes some moisture as it cools, but an oversized unit satisfies the thermostat too quickly and shuts off before it has dried the air, and an old or struggling unit removes less. Leaky ducts and a damp basement add more. We check the AC, the ducts and the moisture source; see AC repair if the cooling itself is weak.

It drains continuously, so there is nothing to empty. The condensate is routed to a floor drain, a utility sink or a condensate pump that sends it to a drain. We choose the route on the visit and make sure it slopes and drains cleanly, since a blocked condensate line is a common reason a unit stops.

No. A dehumidifier removes moisture from the air, not water that is coming in through the floor or walls. If the basement takes on water after heavy rain, make sure the sump pump works first; see sump pump repair. Once the water is handled, a dehumidifier removes the damp that is left in the air.

Where we work

Cooling across New York's Capital Region

Our Nassau, NY shop (Rensselaer County) sends crews across the Capital Region for dehumidifier work: Albany, Troy and Schenectady, the Saratoga Springs and Clifton Park suburbs, plus East Greenbush, Rensselaer and Hudson.

Map of the area Empire State Plumbing serves around Albany, Troy, Schenectady and Saratoga Springs, with our shop in Nassau

Our shop

3725 US-20
Nassau, NY 12123
Rensselaer County

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Hours

Monday – Friday
7:30am – 6pm
Saturday – Sunday
Closed

Do we come to you?

Not sure we cover your town? Call and we will tell you.

Book online

Book your service online, same day

Tell us what is going on and when works for you. A real Empire State Plumbing dispatcher confirms your same-day or next-available slot during business hours.

  • Same-day serviceOpen slots across all 6 counties
  • Upfront, flat pricingApproved before any work starts
  • Licensed & insured techsBackground-checked, every time
An Empire State Plumbing technician greeting a homeowner at their front door

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