Emergency Plumber in Albany & the Capital Region, NY

Water, sewage, gas or heat loss that is damaging your home or putting your family at risk right now: a burst or split pipe, a leak you cannot stop, a sewage or main-line backup, a water heater leaking or flooding, no heat in freezing weather, or a failed sump pump with water rising. A slow drip, a running toilet or a single clogged sink can usually wait for a regular appointment. A gas smell is the most urgent case: get everyone outside, then call 911 and your gas utility.

We provide same-day service Monday through Friday, 7:30am–6pm. Call early and we will do our best to get a licensed tech to you the same day. For a life-safety emergency such as a gas leak, call your gas utility and 911 first.

No. We are a weekday company: dispatch runs Monday through Friday, 7:30am to 6pm, and we do not dispatch overnight. The office is closed Saturday and Sunday. If something breaks outside those hours, use the steps on this page to stop the water or shut off the heater, book online and we will confirm the next opening, and call 911 or your gas utility for anything involving gas or danger to life.

Close the main water valve first; that stops the flood. Then relieve what is left in the line by opening a faucet low in the house, turn the water heater off, and photograph the damage before you call. If water has reached outlets, appliances or the panel, keep everyone back until it is safe. A burst on the supply line may need water line repair.

The main shutoff is either a lever handle, which closes with a quarter turn so it sits across the pipe, or a round wheel, which closes clockwise. A single fixture has its own small valve under the sink or behind the toilet, which is the quick fix for one leaking faucet or toilet. Locate yours now and tag it, before you need it.

Yes. Ice can split a pipe without leaking while it is still frozen, and the water pours out as the pipe thaws. If a pipe has frozen, open the faucet, warm it slowly with a hair dryer or warm towels, and never use a flame. Once it flows, check along the pipe for a wet spot and know where the main shutoff is, because a leak can start the moment the ice melts.

Stop the water at the main valve, switch off power or gas to a leaking water heater, move belongings out of the wet area, and take photos. For a sewer backup, stop using water and flushing and keep children and pets out. For no heat in cold weather, open cabinet doors under sinks on exterior walls and let a faucet drip. Our steps above cover each case.

It depends on where you are across the six counties and how the day is running, but same-day calls placed early have the best chance of a same-day visit. Call (518) 482-4205 and a dispatcher will give you a real window.

You get a flat, written price before any work begins, so there are no surprise hourly bills. For larger repairs, low monthly payments and $0-down options are available for qualified buyers through Acorn Finance.

It depends on your policy and on what caused the damage. Many policies cover the water damage from a sudden, accidental burst, while slow leaks and maintenance problems are often treated differently, and sewer backup frequently needs a separate endorsement. Read your policy or call your insurer before work beyond stopping the water, take photos, and keep receipts. We give you a written flat price you can pass to your insurer.

Albany first, then the rest of the Capital Region: Schenectady, Troy, Saratoga Springs, Clifton Park, Colonie, Delmar, East Greenbush, Rensselaer, Schodack, Hudson and the towns around them, working from the shop in Nassau, NY (Rensselaer County). Same-day priority applies Monday through Friday, so call early in the day for the best chance of a same-day visit.